9 Sep 2012

TRAI Direction for Providing Information to Broadband Consumers

The Telecom Regulatory Authority of India (TRAI) had issued direction on 27th July 2012 to Telecom Service Providers for delivering broadband services in a transparent manner by providing adequate information to the broadband consumers about various plans offered under Fair Usage Policy (FUP). 
Through this direction, telecom service providers have been directed, inter-alia, to ensure that speed of broadband connection in all broadband tariff plans is not reduced below the minimum speed specified and to provide alerts to consumers when their data usage reaches 80% and 100% of the data usage limit bundled with the plan. 
TRAI received complaints from consumers and consumer organizations saying that service providers are not delivering broadband services in a transparent manner as they are not providing adequate information to the consumers regarding broadband services including broadband plans with Fair Usage Policy (FUP). 
Some of the service providers have started providing the information to their consumers as per the tariff plans submitted to TRAI. Service providers have also started providing the information through their website. 
Telecom Service Providers have to comply with the provisions of reporting requirement specified by Telecommunication Tariff Order wherein all service providers are required to report to the TRAI any new tariff for telecommunication services and /or any changes therein within seven days from the date of implementation of the said tariff. 
The Minister of State for Communications & Information Technology Sh Milind Deora gave this information in Rajya Sabha today. 

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