New Delhi:(Page3 News Network)-The National Consumer Helpline (NCH) received 10731 calls during August, 2012. In addition to these telephonic calls/complaints, 1452 complaints were also received through online complaint system on NCH website.
The maximum calls were received fromDelhi followed by Uttar Pradesh, Maharashtra, Haryana, Rajasthan, Gujarat, Madhya Pradesh,Bihar,West Bengal, and Punjab .
The maximum calls were received from
Break-up of calls in respect of top 10 States during August, 2012 is as under:
S. No. | State | Complaints | % age of total calls |
1 | 2655 | 24.74 | |
2 | Uttar Pradesh | 1652 | 15.39 |
3 | 1377 | 12.83 | |
4. | Haryana | 975 | 9.09 |
5. | Rajasthan | 755 | 7.04 |
6. | 491 | 4.58 | |
7. | Madhya Pradesh | 426 | 3.97 |
8. | 419 | 3.90 | |
9. | 360 | 3.35 | |
10. | 327 | 3.05 | |
‘Products’ sector recorded maximum complaints i.e. 19.82 percent. It was followed by ‘Telecom’ ‘Education’ ‘Banking’ ‘E-Commerce’ ‘Legal’Insurance’ ‘LPG’ and. As per feedback received from 1166 callers, 1001 complaints were resolved under convergence with various companies.
Consumers from across the country can access the toll free National Consumer Help Line No. 1800-11-400 and seek telephonic counseling for consumer related problems faced by them. The Consumer Helpline also provides information, advice and guidance related to consumer issues. Complaints can be registered also on the website: www.nationalconsumerhelpline.in.
